Last Updated: July 23, 2025

🔄 Exchanges

30-Day Free Exchange Guarantee

1. Email service@kimmccoy.com with:

   • Order number

   • Photos of original item

   • Requested size/color

2. Receive prepaid shipping label

3. New item ships within 24h of return scan

Priority Processing: Exchanges completed in 72hrs

⚠️ Damaged/Defective Items

7-Day Resolution Promise

1. Submit clear photos/video to service@kimmccoy.com

2. Choose solution within 4 hours:

   • Instant replacement shipped same-day

   • Full refund + 20% credit bonus

   • Virtual styling consultation

No return required for verified defects

❌ Non-Refundable Items

• Final sale merchandise

• Custom-made pieces

• Worn/altered garments